Return Policy – Europe

Customers in the Europe are entitled to a clear and fair return policy, including the right to withdraw from a purchase under consumer protection laws.

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Right of Withdrawal

You have the right to cancel your online order within 14 days of receiving it, without providing a reason. This is part of the EU Consumer Rights Directive.

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Return Conditions

Returned items must:

• Be sent back within 14 calendar days of delivery

• Be unused, undamaged, and in their original packaging

• Include all original accessories, manuals, and labels

Exceptions include:

• Custom or made-to-order products

• Opened hygiene products or perishables

• Digital content after download or streaming begins

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Return Shipping

• Return shipping is the customer’s responsibility unless the product is faulty or incorrect.

• It is recommended to use a tracked shipping service and retain proof of shipment.

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Refund Timeline

Once the returned item is received and approved, a refund will be issued within 7–10 business days via the original payment method.

Partial returns may result in partial refunds. Shipping costs are refunded only if the full order is returned and the return meets eligibility.

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How to Initiate a Return

1. Contact support or access the returns portal.

2. Provide your order number and reason for return.

3. Follow the return instructions provided.

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Note for UK Customers

In the United Kingdom, the 14-day return right remains in effect under local consumer protection law. You have 14 days to notify cancellation and another 14 days to return the item.