Account Verification

To protect your account, we may ask you to verify your identity before we share information or make changes.

When verification is required

We typically request verification for:

• Password resets or login help
• Changing your email, phone number, or account owner/admin
• Billing questions (invoices, payments, subscription changes)
• Data/privacy requests or suspicious activity reports

How to verify

Depending on the request, we may ask you to:

• Confirm via email (reply from the email on the account or click a verification link), or
• Provide a one-time code (OTP) sent to your email/phone, or
• Verify in-app by completing a step after signing in

What we will never ask for

We will never ask for your password, full card number, or 2FA backup codes.